Shipping and Return Policy
Shipping Information
Processing Time
Orders are typically processed within 1-3 business days. Processing may take longer during holidays or promotional periods.
Shipping Methods
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days
Shipping Costs
- Free standard shipping on orders over $100
- Standard shipping: $6.95
- Express shipping: $14.95
- International shipping: calculated at checkout
Order Tracking
- Tracking number provided via email
- Allow 24 hours for tracking information to update
- Contact carrier directly for delivery inquiries
International Shipping
- Available to most countries
- Customs duties and taxes may apply
- Additional documentation required
- Delivery times are estimates only
Return Policy
Returns Eligibility
We accept returns within 30 days of delivery. Items must be:
- Unworn and in original condition
- With all original tags attached
- In original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return:
- Log in to your account
- Navigate to order history
- Select items for return
- Complete return request form
- Wait for confirmation email
Return Shipping
- Customer responsible for return shipping costs
- Original shipping costs non-refundable
- Tracked shipping recommended
- Return shipping insurance advised
Refund Processing
- Refunds processed within 5-10 business days
- Issued to original payment method
- Bank processing may require additional time
- Store credit option available
Exchanges
We offer exchanges for:
- Size exchanges (subject to availability)
- Color alternatives (if in stock)
- Processing time same as returns
Non-Returnable Items
Cannot return:
- Final sale items
- Underwear and swimwear
- Personalized items
- Used or damaged products
Damaged or Defective Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of damage
- Free return shipping provided
- Replacement or full refund offered
International Returns
- Customer pays return shipping
- Customs fees non-refundable
- Refund in original currency
- Additional processing time required
Return Status
Check your:
- Account for updates
- Email for confirmation
- Tracking for shipment status
Holiday Returns
Extended return period:
- Purchases made November-December
- Return until January 31
- Standard conditions apply
Last Updated: [Date]